Privacy Policy

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Effective date: 15 March 2026

This Privacy Policy explains how MB "MoatPeak Group", registered in Lithuania, collects, uses, stores, and protects personal data when you use www.moatpeak.com, create an account, subscribe, request a sample, make a purchase, or contact us.

1. Who we are

MB "MoatPeak Group"
Vilnius, V. Nagevičiaus g. 3, LT-08237, Lithuania
Company code: 307596762
Email: info@moatpeak.com

For the purposes of applicable data protection law, MB "MoatPeak Group" is the data controller of your personal data, except where another party acts as controller for specific processing activities under its own terms and privacy notice.

2. What personal data we collect

Depending on how you interact with us, we may collect the following personal data.

Information you provide directly

• name;
• email address;
• billing details;
• company name, if provided;
• account information;
• messages, support requests, and other communications;
• subscription preferences.

Subscription and transaction data

• subscription plan;
• billing status;
• payment timestamps;
• invoice or receipt information;
• transaction identifiers;
• limited payment metadata made available to us by our payment provider or merchant of record.

Where payments are processed through Stripe or Stripe Managed Payments, payment-related information may also be processed by Stripe in accordance with Stripe’s own privacy notice and legal obligations.

Account and authentication data

Where we use Memberstack, account login, authentication, subscription access, and related account management data may be processed through Memberstack and its technical infrastructure.

Technical and usage data

• IP address;
• browser type and device information;
• approximate location inferred from IP;
• pages viewed and interactions on the website;
• referral source;
• log and diagnostic data;
• cookie identifiers, local storage identifiers, and similar technology data.

3. How we use personal data

We may use your personal data to:

• create and manage your account;
• provide subscriptions and deliver digital content;
• process payments, receipts, and billing;
• manage authentication and access to subscriber-only areas;
• send service-related communications;
• respond to support requests and inquiries;
• send newsletters or product updates where permitted;
• improve website performance, content, and user experience;
• maintain security and prevent fraud, misuse, or abuse;
• comply with legal and accounting obligations;
• establish, exercise, or defend legal claims.

4. Legal bases for processing

Depending on the purpose, we process personal data on one or more of the following legal bases:

• performance of a contract;
• compliance with legal obligations;
• legitimate interests;
• consent, where required.

5. Sharing of data

We may share personal data with service providers and partners that help us operate the website and services, including:

• Webflow for website hosting and delivery;
• Memberstack for membership, authentication, and account access management;
• Stripe or Stripe Managed Payments for payment processing, billing, transaction administration, and related functions;
• analytics, email delivery, customer support, legal, tax, accounting, compliance, and professional service providers.

We may also disclose personal data:

• where required by law;
• to protect our rights, users, systems, or business;
• in connection with a business transfer, reorganization, merger, investment, or sale.

We do not sell personal data.

6. International transfers

Some of our service providers may process personal data outside the EEA, UK, or your country of residence. Where this occurs, we aim to rely on appropriate legal safeguards where required under applicable law.

7. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• while your account remains active;
• for the duration of the subscription relationship;
• for as long as necessary to provide customer support and resolve disputes;
• for legally required tax, accounting, fraud prevention, and compliance retention periods;
• for as long as needed to enforce agreements or defend legal claims.

Payment and invoice records may be retained for the periods required by applicable accounting, tax, and legal obligations.

8. Marketing communications

If you subscribe to updates or otherwise opt in, we may send you newsletters, research updates, or promotional communications. You may unsubscribe at any time by using the unsubscribe link in an email or by contacting us at info@moatpeak.com.

9. Your rights

Subject to applicable law, you may have the right to:

• access your personal data;
• correct inaccurate or incomplete data;
• request erasure of your data;
• restrict processing in certain circumstances;
• object to certain processing;
• receive your data in a portable format where applicable;
• withdraw consent at any time where processing is based on consent;
• lodge a complaint with a competent supervisory authority.

To exercise your rights, contact us at info@moatpeak.com.

10. Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no system can be completely secure.

11. Children

Our website and services are not intended for children, and we do not knowingly collect personal data from children.

12. Cookies and similar technologies

For more information about how we use cookies, local storage, and similar technologies, please see our Cookie Policy.

13. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.

14. Contact

MB "MoatPeak Group"
Vilnius, V. Nagevičiaus g. 3, LT-08237, Lithuania
Company code: 307596762
Email: info@moatpeak.com

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